In the healthcare system in Denmark it is called ISBAR, in aviation it is called NITSA! A rose by any other name would smell just as sweet. NITSA is a standardised way of communicating especially if you are in a time pressure and want to make sure the essentials are passed. But by all means…
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Have you made a competence matrix in your company? A competence matrix is a fantastic tool especially for creating a clear visual picture on who is doing what and who is taking care of what, in case someone is not present. When backed up by a Standard Operation Manual where all possible tasks are described,…
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Right now, we are looking at the human performance but indeed also the limitations affecting us. We need to learn from this situation! If you put a group of people under pressure the typical reaction will be: Outer pressure x Tolerance / Interaction = Constant If you increase the outer pressure on people the natural…
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I heard a podcast where forensics compare the smell of a decomposing body with the smell from your composter. And suddenly it stroked me that years ago I read an article were a person claimed that plants have feelings like humans! And they had conducted an experiment to prove it. I decided to do my…
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Communication is essential in all we do – most organisations agree to that statement. But why is miscommunication then still root cause of most mistakes in operations? To recognize that a discrepancy between what is happening and what should be happening is often the first indicator, that an error is occurring. The tool to identify…
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